Dear Parents: 

Therapy Playground has reopened for face-to-face services.  We have implemented procedures that allow us to keep everyone as safe as possible.  Please read these procedures so you are prepared for your child’s visit. While we are implementing these safety procedures to stop the spread of COVID, there is still risk of transmission.  If you opt to begin face to face services, this is what you can expect: 

  1. Your child will have their temperature taken prior to entering the building.  Please wait in the appropriately marked places in the parking lot for your turn.   If someone is not at our front door to greet you, please contact the office at the number below to let us know of your arrival.   
    • Cumberland Rd: 910-423-5622 
    • Fisher Rd: 910-242-4114 
    • Cain Rd: 910-822-3490 
    • Spring Lake: 910-240-3232 
  2. You will be asked questions about your family’s potential COVID exposure.  If you answer yes to any of these questions, we respectfully ask you to remain on a 2 week hold for face to face services.  Teletherapy services may continue during that time.   
    • Are you or your child experiencing symptoms of COVID-19? This includes fever, chills, cough, shortness of breath, or sore throat. 
    • Have you or a close family member tested positive for COVID-19? This includes people waiting for their tests to come back. 
    • Have you or your child come in contact with anyone that is known or suspected to have COVID-19?  
    • Have you participated in any activities that would deem you high risk? 
      • Being in public unmasked when social distancing could not be maintained? 
      • Visiting a hot spot of the United States where more than 10 percent of their COVID tests are positive? 
      • Frequenting a business or public space where mask use and social distancing are not enforced (beaches, bars, entertainment venues)? 
  3. A parent may accompany the child to the treatment room if the parent’s presence is required in therapy.  Parents must wear a mask.  Siblings will not be allowed inside our buildingunless they are under 1 year of age and confined to a baby car seat with a blanket over them in common areas.  If a parent is in the treatment session, the therapist must remain masked for the entire session.   
  4. Children (and parents if they enter our building) will be required to wash their hands before entering the treatment room.   
  5. Children over the age of 11 must wear a mask in public per North Carolina executive order.  We ask that you work with your therapist to determine if your child over 11 needs to wear a face mask to enter our building.  We understand that there may be cognitive, safety or behavioral reasons why your child may not be able to wear a mask.  Your therapist will be in contact with you to discuss this policy.   
  6. Therapists may wear masks, face shields and gloves while in the treatment session.   If a therapist doesn’t wear a facemask during treatment, they will wear a face shield.  Therapists may also use a plexiglass partition with children as appropriate.   
  7. Therapists will return your child to your car at the end of the treatment sessions.  At some of our locations, the therapist and child will exit through a different door than the entrance.  If you would like the therapist to discuss your child’s progress with you, you must wear a mask, even if you are in the parking lot.  We can provide you a mask if you do not have one. 
  8. Our waiting rooms and bathrooms will be closed indefinitely.  Patients in treatment can use our bathrooms, but parents and siblings cannot.   
  9. Materials and treatment rooms will be sanitized between patients.  We will not use materials that cannot be sanitized.   
  10. Please do not bring toys from home to your therapy session.  If your therapist asks you to bring something specific to therapy, please make sure it is in a sealed ziploc bag. 
  11. If at any point, your child’s therapist is diagnosed with COVID, we will contact you by phone to tell you the specifics of the situation.  If your therapist is asymptomatic, they may decide to continue to work at home and see your child through teletherapy.   

If you decide to continue with telehealth or therapy hold, please let the office person who contacts you know of your decision. We will continue to allow therapy holds for COVID reasons through June 30th.   As of July 1st, we ask that you release your child’s treatment slot if you do not want to participate in teletherapy or face to face services.  At this time, the following insurance companies have extended telehealth flexibilities.  Please contact the office if you have questions regarding your child’s insurance. 

  • Tricare – no end date 
  • Medicaidno end date 
  • BC/BS – 12/31/2020